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Returns Information

UK Returns

UK returns are charged at £2.50 via Royal Mail. This charge will be deducted from your refund. UK returns are accepted within 14 days from you receiving your items. Any returns must reach our warehouse before the end of the 14 day period. To make a return please follow the Royal Mail link below and select Urban Bliss in the search bar.

International Returns

A returns charge equal to the initial delivery charge will be deducted from your refund. International returns will be accepted with in 14 days from you receiving your items. Any return must reach our warehouse before the end of the 14 day period. To make a return please follow the instructions on the returns label that you received with your item.

Guidelines

Items returned must be in their original packaging with all labels intact. If items are received back without the labels on, or with labels reattached, we will unfortunately not be able to issue a refund.

Any items with engineered faults, evidence of wear, makeup, or items received back that are deemed to be in an unsaleable condition, for any reason, will not be accepted and no refund issued.

Any items that do not meet the guidelines set out in our Returns Information will carry a postage charge, payable by the customer, to post out any items that are not eligible for a refund.

Please check the Returns Information carefully before returning your items.

Orders placed on other websites

If you have bought from a third party platform such as New Look or Asos, please do not use the below link to make a return. Only orders placed on Urbanbliss.co.uk can be returned using this link.

In order to receive your refund, all items must be returned to the same place they were ordered from. You will be able to find more information on this on each company’s website. 

How to make a return

Making a return is easy! Simply fill in the returns form below, and you will receive an email with the next steps and how you can get your returns label.